Question 1

What is included in the Free plan?

Accepted Answer

The Free plan includes 1 ensemble, up to 25 members, 5 repertoire pieces, the waveform player, score display and basic rehearsal planning. No card is required to create your account.

Question 2

Do members need to pay?

Accepted Answer

Never. Billing is handled by the director or organiser. Members get full access to every feature included in their director's subscription at no cost.

Question 3

How does the interactive score reader work?

Accepted Answer

Upload a PDF score and EnsembleOS automatically converts it into a playable, interactive score with individual parts separated. Musicians can solo their own line to learn it faster. As the track plays, the cursor advances measure by measure in real time, highlighting the current position. Tap any measure to jump there instantly. You can also upload MusicXML files directly.

Question 4

How does AI stem splitting work?

Accepted Answer

Upload a full audio mix and the stem-splitting service separates it into the parts supported by your selected split, such as vocals, drums, bass, guitar, piano or accompaniment. Use the built-in mixer to mute a part, solo yours or create a custom practice mix.

Question 5

Can I import audio from a URL?

Accepted Answer

Yes, on supported plans. Paste a supported audio link to preview its artwork and metadata, then confirm the import to store the audio in EnsembleOS for practice or stem work.

Question 6

What makes EnsembleOS different?

Accepted Answer

EnsembleOS combines ensemble administration with practice tools, including a synced score reader, stem mixer, tempo control, confidence tracking and section-specific rehearsal workflows.

Question 7

Can I use it for section rehearsals?

Accepted Answer

Yes. Assign passages to individual sections. Each member can isolate their part using the stem mixer, follow along on the score reader, and tag their confidence. Directors see exactly which sections are prepared.

Question 8

Does it work on mobile?

Accepted Answer

Yes. Fully responsive. Musicians can practise, view scores, use the stem mixer, tag confidence, and chat from any device.

Question 9

Can I cancel my subscription?

Accepted Answer

Yes. You can cancel renewal at any time from Billing. You keep paid access until the end of your current billing period. Annual plans are billed upfront, and refunds follow our Refund Policy.

Question 10

How does the PDF score converter work?

Accepted Answer

Upload a clearly typeset PDF score and EnsembleOS can attempt to convert it into an interactive format. Results depend on the source notation and may need checking. Successful conversions provide a scrollable score with measure navigation, a playback cursor and section highlighting.

Question 11

What audio formats are supported?

Accepted Answer

EnsembleOS supports MP3, WAV, FLAC, OGG, and M4A for audio uploads. For scores, you can upload PDF files which are auto-converted, or MusicXML files directly. Audio format conversion and optimisation tools are also on the way.

Question 12

Can I manage multiple ensembles?

Accepted Answer

Yes. Depending on your plan, you can manage up to 5 ensembles from a single account. Each ensemble has its own repertoire, members, chat rooms, and analytics. The Organisation plan includes a cross-ensemble dashboard for managing everything in one view.

Question 13

How does confidence tracking help rehearsals?

Accepted Answer

Musicians tag passages as confident, shaky or lost while practising. Directors see a heatmap showing where members have reported difficulty, helping them decide which passages to prioritise in rehearsal.

Question 14

Does it work without an internet connection?

Accepted Answer

A connection is currently required to load scores, audio and most ensemble data. Full offline media downloads are not currently offered.

Question 15

Is my data secure?

Accepted Answer

We use HTTPS, access controls and database row-level security. We use named service providers where needed to operate the product, as explained in our Privacy Policy. You can request an export or deletion through support.

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